Action Lab, Monash University · Melbourne, Australia

Conducted qualitative research in a higher education context under academic supervision. Designed and carried out semi-structured interviews with university students, completed thematic analysis using NVivo, and contributed to literature review, participant coordination, and research reporting.

University of Sydney Centre in China · Suzhou, China

Supported students affected by border restrictions to remain engaged with university-related academic and community activities. Worked with students from diverse backgrounds and developed practical experience in communication, coordination, and higher education support.

Taikang Online Property Insurance Co., Ltd. · Beijing, China

• Supported the alignment of business KPI definitions to reduce inconsistencies in weekly reporting and manual reconciliation work.
• Wrote parameterized PL/SQL scripts for data extraction, validation, and multi-source data cleaning across multiple tables.
• Built Tableau and Excel dashboards and developed standardized reporting templates for daily, weekly, and monthly reviews.
• Improved the workflow from data processing to reporting and review, helping the team produce insights more efficiently and consistently.

Hangzhou No. 2 High School Education Group (Tianyuan Huilan School) · Hangzhou, China

• Supported the organisation of a national foreign-language education research conference through on-site coordination and operations support.
• Assisted with equipment setup and technical support to help sessions run smoothly.
• Organised promotional materials and participant information, contributing to more efficient internal documentation processes.
• Supported the International Department with scheduling, document proofreading, and coordination across teams.